The present conditions govern the online sale of diamonds by CartelDiamond LTD, a company registered in the UK, whose office is located at Eigerstr. 2, Bern, 3007, Switzerland (hereinafter the “Seller”).


The prices of our products are indicated in euros all taxes included (value added tax and other taxes applicable on the date of the order), unless otherwise indicated and excluding treatment and forwarding expenses. For orders to countries outside of the country from where the products are shipped, you are the importer of the products concerned. Customs duties or other local taxes or import duties or state rights may be applicable. These rights and sums are not within the purview of the Seller. They will be at your expense and are your responsibility both in terms of declaration and payments to the authorities and bodies in your country. We advise you find out more about these issues with your local authorities. All orders, whatever their origin, are payable in euros. The Company reserves the right to change prices at any time but the products will be charged on the basis of current rates at the time of confirmation of the order and subject to availability. The products remain the property of the Seller until full payment. Warning: when the sale is concluded, the risk of loss or damage of the goods are transferred to you.


You can place orders on this website or by phone. Contractual information is presented in French and will be confirmed at the latest at the time of checkout. The Company reserves the right not to accept payment, and not to confirm an order for any reason, particularly in the event of supply problems, or in case of difficulties with the order received.


Any order made on this website or by telephone implies acceptance of these terms of sale. Any confirmation of order implies your full acceptance of these terms of sale without exception or reservation. The effective conclusion of each sale is subject to the provision by the client of the following administrative information: a valid ID; a proof of address dated less than three (3) months; and in case of payment by credit card, a front and back copy of the card used. All data recorded and confirmed will serve as valid proof of the transaction. You declare being completely aware of this. The order confirmation and acceptance of the transaction will need to be signed. A summary of your order information and general conditions of sale will be sent in PDF format to the e-mail confirmation of your order.


The act of validating your order means your obligation to pay the quoted price. The payment of your purchases is made by bank transfer or by credit card, subject to technical implementation.


Our products are offered as they appear on this website and in the available storage. For products not stocked, our offers are valid subject to availability from our suppliers. In case of unavailability of a product after placing your order, we will notify you by email. Your order will be canceled and no payment will be made. Furthermore, this website doesn’t have the intention to sell its products in large quantities. Therefore the Seller reserves the right to refuse orders exceeding a certain number of identical items.


By default, the products are kept safe in a secure room in duty-free zones and warehouses in Geneva, Switzerland, from the company Brinks or Malca-Amit. You agree that the acquired products are transferred to a service provider of the Seller and kept in secure safes. This service includes insurance against theft or damage of stored products. To benefit from vault storage, you will pay an annual subscription, of which the prices are available on this website. If you choose to end the vault storage of the purchased products, they will be delivered in the manner indicated in Article 8 below, of which the delivery costs are at your expense.


You can opt for physical delivery of your order. The products are then delivered to the shipping address provided during the order process, within the time specified on the order confirmation page. In case of delayed shipment, an email will be sent to inform you of a possible impact on the delivery which you indicated. As required by law, in case of late delivery, you get the opportunity to cancel the order according to the terms and conditions of consumer law. The Seller cannot be held responsible for late delivery due exclusively to the unavailability of the client after several proposals for appointment by the carrier.


In accordance with consumer law, you have a certain period to exercise your right of withdrawal without having to give reasons or pay a penalty. The returns should be in their original condition and complete (packaging, accessories, manual). Failure to adhere by this may result in your liability. Any damage to the product could result in a failed withdrawal. The return costs are your responsibility. In accordance with consumer law, the right of withdrawal does not apply to the provision of services fully executed before the end of the withdrawal period and whose implementation began after prior express consent of the consumer and his express renunciation right to withdraw. Therefore, if you opt for the physical delivery of your order beyond 14 days after the storage of the product, you expressly waive the right of withdrawal. In case of exercising the right of withdrawal, the Seller will refund the sums paid within 14 days of the notification of your application, by the same means of payment used when ordering.


All our products have the legal guarantee of compliance and the guarantee against hidden defects. In case of non-compliance of a product sold, it can be returned, exchanged or refunded. All claims, requests for exchange or refund must be made in writing. Products must be returned in the condition in which you received them with all the elements (accessories, packaging, manuals, etc). The shipping costs will be reimbursed based on the rate charged and the cost of return will be refunded upon presentation of receipts. The provisions of this article do not prevent you from enjoying the right of withdrawal provided for in Article 9 above.


The products offered comply with French legislation. The Seller’s liability cannot be incurred for non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities in regard to the possibilities of import or use of products or services you plan to order. Moreover, the Seller shall not be liable for damages resulting from misuse of the product purchased. Finally the Seller’s liability cannot be incurred for any inconvenience or damage arising from the use of the Internet, including an interruption in service, external intrusion or presence of computer viruses.


All elements of this website are the exclusive intellectual property of the Seller and its partners. No one is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site whether it is software, visual or sound.


The Seller reserves the right to collect personal information and personal data to the extent necessary to manage your order and to improve services and information we send you. They can be sent to companies that contribute to these relationships such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also stored for security purposes, to meet legal and regulatory obligations. You have a right of access, rectification and opposition to personal information and personal data directly on this website.


The Seller archives purchase orders and invoices on a reliable and durable as a true copy. The records of the Seller will be considered by all parties as proof of communications, orders, payments and transactions between the parties.